Terms and Conditions for Chronexa

1. Acceptance of these Terms

These Terms and Conditions apply to your access to and use of Chronexa, including the public website, sign-up and sign-in flows, trial accounts, paid subscriptions, customer workspace, support communication and related services.

By creating an account, accepting an invitation, signing in, using Chronexa, starting a trial or purchasing a subscription, you confirm that you have read, understood and agree to these Terms. If you use Chronexa on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2. Definitions

3. The Chronexa service

Chronexa provides business tools for time tracking, team administration, roles and permissions, CRM-related workflows, holiday requests, messaging, reports, subscription management and related operational functions.

We may improve, modify, replace, remove or discontinue features where reasonably necessary for security, legal compliance, reliability, product development, technical reasons or business reasons. We will try to avoid materially reducing core paid functionality without notice where practical.

Chronexa is not legal, tax, employment, payroll, accounting, HR or professional advice. Customers remain responsible for checking whether their configuration, records, policies and use of the service meet their own legal and business requirements.

4. Business use and authority

Chronexa is intended mainly for business and professional use. If you use Chronexa for a company or organisation, that organisation is responsible for your use and for all users it invites or allows to access the workspace.

If mandatory consumer protection law applies to you, nothing in these Terms excludes or limits rights that cannot legally be excluded or limited. Otherwise, Chronexa is provided as a business service under the commercial conditions agreed with the customer.

5. Accounts, access and administrators

Customers and users must provide accurate account information and keep it up to date. Users must protect their email account, sign-in codes, sessions, devices and any administrator access assigned to them.

Customer administrators are responsible for inviting users, assigning roles, granting permissions, reviewing access, disabling accounts, removing users who no longer need access and ensuring that only authorised people can view or manage workspace data.

6. Customer workspace data and privacy

Customer workspace data remains controlled by the customer organisation. Alcaeus Services OÜ may host, process, secure, back up and transmit workspace data as needed to provide Chronexa, support the customer, comply with law and protect the service.

The customer is responsible for deciding what data is entered into Chronexa, who may access it, how long it should be kept, whether employee monitoring or time tracking is lawful, and whether notices, policies, consents or other legal steps are required.

Personal data is handled according to our Privacy Notice.

7. Acceptable use

You must use Chronexa lawfully, responsibly and only for legitimate business purposes. You must not misuse the service or allow others to misuse it.

8. Trials, subscriptions and billing

Chronexa may offer free trials, paid subscriptions, plan limits, user limits, billing periods and optional paid features. The available plans, prices and limits are shown during sign-up, checkout or in the billing area.

Unless clearly stated otherwise, paid subscriptions are billed in advance and may renew automatically according to the selected plan. The customer is responsible for maintaining valid payment details and ensuring that payment can be collected when due.

If payment fails, is reversed, is overdue or cannot be verified, we may retry payment, restrict plan changes, suspend access, downgrade functionality, cancel renewal or terminate the subscription after any applicable grace period.

Trial access may be limited, modified or ended at any time. Unless required by law or expressly agreed in writing, fees are non-refundable once a billing period has started.

9. Taxes and invoices

Prices may be shown exclusive of VAT, sales tax, withholding tax, duties or similar charges unless stated otherwise. The customer is responsible for all applicable taxes, except taxes based on our income.

The customer must provide accurate billing, country, tax and VAT information. If provided information is missing, invalid or cannot be verified, we may apply the tax treatment we reasonably determine to be required by law.

10. Availability, maintenance and changes

We aim to keep Chronexa available and reliable, but we do not guarantee uninterrupted, error-free or permanent availability unless a separate written service level agreement applies.

Chronexa may be unavailable due to maintenance, upgrades, security work, third-party provider issues, internet failures, force majeure, misuse, emergency changes or events outside our reasonable control.

We may apply emergency changes without notice where needed to protect security, data, infrastructure, customers or users.

11. Support

Support is provided through the contact channels made available by Alcaeus Services OÜ. We will make reasonable efforts to respond to support requests, but response times are not guaranteed unless agreed separately in writing.

We may require diagnostic information, screenshots, logs, browser details, user details or administrator cooperation to investigate issues. Customers are responsible for providing accurate information and performing reasonable troubleshooting steps.

12. Third-party services and integrations

Chronexa may rely on third-party services such as hosting, email delivery, monitoring, payment processing, authentication, storage, analytics or other infrastructure providers. Those services may have their own terms, policies and technical limitations.

We are not responsible for third-party outages, changes, fees, restrictions, security incidents or failures outside our reasonable control, but we will make reasonable efforts to manage providers that are necessary for Chronexa.

13. Intellectual property

Chronexa, including software, design, branding, user interface, documentation, workflows, code, databases, features, graphics and know-how, is owned by Alcaeus Services OÜ or its licensors and is protected by intellectual property laws.

Customers receive a limited, non-exclusive, non-transferable right to use Chronexa during an active trial or subscription and only according to these Terms. No ownership rights in Chronexa are transferred to customers or users.

14. Confidentiality

Each party may receive confidential information from the other, including business, technical, security, pricing, product or operational information. The receiving party must protect confidential information with reasonable care and use it only for the purpose of the relationship.

Confidentiality obligations do not apply to information that is public, already known without breach, independently developed, lawfully received from another source or required to be disclosed by law, court order or competent authority.

15. Legal compliance and customer responsibilities

Customers are responsible for ensuring that their use of Chronexa complies with laws and internal policies that apply to them, including employment law, labour rules, workplace monitoring rules, tax, accounting, record retention, data protection and sector-specific requirements.

Customers must not use Chronexa where such use would be unlawful or require Alcaeus Services OÜ to comply with laws, licences, industry rules or technical requirements not expressly agreed in writing.

16. Disclaimers and limitation of liability

Chronexa is provided with reasonable care and skill, but to the maximum extent permitted by law, we disclaim warranties that the service will be uninterrupted, error-free, suitable for every purpose, compatible with every system, or that all customer data entered by users is accurate or lawful.

To the maximum extent permitted by law, Alcaeus Services OÜ is not liable for indirect, incidental, special, punitive or consequential loss, loss of profit, revenue, business, goodwill, expected savings, data, use, contracts or opportunities.

To the maximum extent permitted by law, our total aggregate liability for claims related to Chronexa is limited to the amount paid by the customer for Chronexa during the three months before the event giving rise to the claim, or EUR 100 if no paid subscription exists.

17. Customer indemnity

Where permitted by law, the customer agrees to defend, indemnify and hold Alcaeus Services OÜ harmless from claims, losses, damages, fines, costs and expenses arising from the customer’s workspace data, unlawful use, breach of these Terms, breach of law, user actions or misuse of Chronexa.

This section does not require a customer to indemnify us for losses caused solely by our own breach of these Terms or unlawful conduct.

18. Suspension and restrictions

We may suspend, restrict or disable access to Chronexa where we reasonably believe there is a security risk, misuse, unlawful activity, breach of these Terms, payment issue, technical threat, legal requirement or risk to other customers or users.

Where practical and legally permitted, we will try to notify the customer and give an opportunity to resolve the issue. We may act without prior notice where urgent action is needed.

19. Termination

Customers may stop using Chronexa or cancel a subscription according to the billing options available in the service or the applicable agreement. Cancellation may stop future renewals but does not automatically create a refund for the current billing period unless required by law or agreed in writing.

We may terminate or refuse service if a customer materially breaches these Terms, fails to pay, misuses the service, creates legal or security risk, becomes insolvent, or where continued service is no longer commercially, legally or technically reasonable.

After termination, access may be disabled and workspace data may be deleted or retained according to the customer agreement, legal obligations, backup cycles, audit needs and our Privacy Notice.

20. Changes to these Terms

We may update these Terms from time to time to reflect product changes, legal requirements, security practices, payment rules or business operations. The updated version will be published on this page with a revised date.

If changes are material, we will take reasonable steps to notify customers through the service, email or another appropriate channel. Continued use of Chronexa after the effective date means acceptance of the updated Terms, unless mandatory law requires a different process.

21. Governing law and disputes

Unless a signed agreement states otherwise, these Terms are governed by the laws of the jurisdiction where Alcaeus Services OÜ is established, without prejudice to mandatory rights that may apply under EU or local law.

The parties will first try to resolve disputes in good faith. If a dispute cannot be resolved, it will be handled by the competent courts determined by the applicable agreement or mandatory law.

Legal company details

Chronexa is owned and operated by the following legal entity.